Refund policy
Right of withdrawal
In accordance with Article L. 121-20 of the French Consumer Code (Code de la consommation) governing distance selling, the consumer has a period of fourteen clear days in which to exercise their right of withdrawal; however, the cost of returning the goods remains payable by the consumer.
The withdrawal period runs from the date on which the customer receives the goods.
Personalised orders
In accordance with Article L. 121-20-2 of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the consumer's specifications or clearly personalised; such goods will therefore remain payable by the customer.